Shipping Policy

1. Serviceable areas

HuryMart currently delivers in select cities and neighbourhoods. Enter your delivery address or share your location in the app to check if we deliver to you — coverage is expanding regularly.

2. Delivery time

We aim to deliver most orders within 10–30 minutes of placing them, from your nearest fulfilment point. Exact timing depends on your location, order size, traffic, and weather, and is shown as an estimate at checkout and while tracking your order.

3. Delivery charges

Delivery is free above the minimum order value shown at checkout; a small delivery fee applies below that threshold. Any applicable fee is shown clearly before you place the order.

4. Order tracking

Once your order is confirmed, you can track its status — placed, packed, out for delivery, delivered — from the "My Orders" section in real time.

5. Delivery attempts

Our delivery partner will attempt to reach you at the address and phone number provided. If you're unavailable, we may attempt to contact you before returning the order; repeated failed deliveries may result in cancellation as per our Cancellation & Refund Policy.

6. Delivery partner conduct

Our delivery partners are expected to be courteous and to follow basic hygiene and safety practices. If you have feedback about a delivery experience, let us know via Contact us.