Privacy Policy

HuryMart ("HuryMart", "we", "us", "our") operates the HuryMart website and mobile applications (together, the "Platform") that let you order groceries and daily essentials for fast delivery. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have.

By creating an account or using the Platform, you agree to the collection and use of information as described here.

1. Information we collect

Account information — your name, phone number, and (optionally) email address, collected when you sign up or log in via one-time password (OTP).

Delivery information — saved addresses and, with your permission, your device's live GPS location, used to check serviceability and route your order to a nearby delivery partner.

Order information — items purchased, order value, payment method, and order history.

Payment information — we do not store your card, UPI, or net-banking credentials. Payments are processed by PCI-DSS-compliant third-party payment gateways; we only receive a payment status and transaction reference.

Device & usage information — IP address, device identifiers, app version, crash logs, and general usage analytics, collected automatically to keep the Platform reliable and secure.

Communications — messages you send to customer support, and your notification preferences.

2. How we use your information

• To create and manage your account, and verify you via OTP.
• To process, deliver, and provide support for your orders.
• To check delivery serviceability for your location and assign the nearest delivery partner.
• To send order updates, receipts, and service notifications (SMS, push, email).
• To send offers and promotions, where you have not opted out.
• To detect and prevent fraud, abuse, and security incidents.
• To improve the Platform through aggregated, non-identifying analytics.
• To comply with legal obligations, including tax and consumer-protection recordkeeping.

3. Who we share information with

We share information only where necessary to run the Platform:

• Delivery partners, who receive your name, phone number, and delivery address to fulfil your order.
• Payment gateways, to process online payments securely.
• Cloud hosting, messaging, and notification providers (including Firebase Cloud Messaging), to store data securely and deliver notifications.
• Law enforcement or regulators, where required by law or to protect the rights, property, or safety of HuryMart, our users, or the public.

We do not sell your personal information to third parties.

4. Cookies & similar technologies

Our website uses cookies and local storage to keep you signed in, remember your cart, and understand how the site is used. You can control cookies through your browser settings; disabling them may limit some features.

5. Data storage & security

Your information is stored on secured servers with access restricted to authorized personnel. We use encryption in transit (HTTPS) and follow reasonable technical and organizational safeguards. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data retention

We retain account and order information for as long as your account is active, and afterwards for as long as needed to comply with legal, accounting, or dispute-resolution obligations, after which it is deleted or anonymized.

7. Your rights & choices

• You can access and update your profile information from your account settings at any time.
• You can turn off promotional notifications while continuing to receive order updates.
• You can request deletion of your account and associated personal data, subject to records we must legally retain.
• You can withdraw location permission at any time from your device settings; this may limit delivery-related features.

To exercise any of these rights, contact us using the details in the "Grievance Officer" section below.

8. Children's privacy

The Platform is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

9. Third-party links

The Platform may link to third-party sites (for example, payment gateways). We are not responsible for the privacy practices of those third parties, and encourage you to review their policies separately.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be notified through the Platform. Continued use after an update means you accept the revised policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the details of the Grievance Officer are provided below:

Name: Customer Support Team
Email: privacy@hurymart.com
Address: Adarsh Vihar Colony, Chhutmalpur, Saharanpur, Uttar Pradesh 247662, India

12. Governing law

This policy is governed by the laws of India, and any disputes are subject to the exclusive jurisdiction of the courts at Saharanpur, Uttar Pradesh, India.