Frequently asked questions
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How fast is HuryMart delivery?+
Most orders arrive within 10–30 minutes, depending on your location and order size.
Which areas do you deliver to?+
We're live in select neighbourhoods across a growing list of cities. Enter your address or share your location in the app to check serviceability instantly.
What payment methods are accepted?+
UPI, debit/credit cards, net banking, and cash on delivery (COD) where available.
Is there a minimum order value?+
You can order any amount — orders above the free-delivery threshold shown at checkout get free delivery; smaller orders carry a small delivery fee.
Can I cancel my order?+
Yes, free of charge, as long as it hasn't been packed for delivery yet. See our Cancellation & Refund Policy for details.
How do I track my order?+
Open "My Orders" in the app to see live status — placed, packed, out for delivery, and delivered.
An item arrived damaged or wrong — what now?+
Report it within 24 hours via "Help with this order" on that order. We'll offer a replacement or full refund for the affected item.
How long do refunds take?+
5–7 business days to your original payment method, or to your UPI/bank details for COD orders.
How do I become a HuryMart delivery partner?+
Write to us at partners@hurymart.com with your city and contact details, and our team will reach out.
I still need help — who do I contact?+
Visit our Contact us page, or use "Help" on any order in the app.